Terms of use - Pasione Bikes

TERMS OF USE

This document contains the Conditions that regulate the use of this website and the contract that binds us to both of us – You and us – (hereinafter the “Conditions”). These Conditions establish the rights and obligations of all users (hereinafter “You” / “your”) and those of Ebroh Bikes (“we” / “our” / “the Seller”) in relation to the products / services we offer through this website or any other web page to which we can redirect through a link (hereinafter collectively referred to as the “Services”).

Please read these conditions carefully before clicking on the “Authorize payment” button to place the order. These conditions could be modified, so you must read them before making each order.

USE OF OUR WEB

These Conditions are the only conditions applicable to the use of this website and replace any other, unless express prior written consent of the Seller. These conditions are important both for you and for us since they have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company.
Ebroh Bikes reserves the right to make changes to its products at any time and without prior notice, as an object to improve them. The indicated prices are recommended and may show typographical errors and be corrected as soon as possible.

You declare that, when placing your order, you have read and accept without reservation these conditions. You agree that:

– You can not make any speculative, false or fraudulent request. If we have reasonable grounds to consider that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.
– You are also obliged to provide us with certainty and correct your email address, postal address and / or other contact information and consent that we may use this information to contact you if necessary.
– If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.

AVAILABILITY OF THE PRODUCTS

All product orders are subject to their availability and, in this sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide information about quality substitute products and equal or greater value that You can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amount that you may have paid.

RIGHT TO ABANDON THE DELIVERY OF A PURCHASE

You have the right to cancel the purchase and / or make product changes. Changes must be made within 48 hours of purchase. Article changes can be made for an equal or higher amount. To change an item, it must not have been used, it must be in perfect condition and sent in its original packaging to: Ebroh Bikes, Plataforma Logística Zaragoza Plaza, C /. Taranto 12, nave 9, 50197 Zaragoza. The cost of the shipment is borne by the customer.

DELIVERY

The packages are usually sent by a carrier, within 24-48 hours, once the amount has been confirmed. In the event that Ebroh Bikes has exhausted an item, and your supplier can provide it to us, the shipment may be made generally in 72 hours.

For any question, we offer you the telephone 876 269 494, from Monday to Friday from 9 a.m. to 6 p.m., and our contact form. In the case of articles that indicate that there is no availability, Ebroh Bikes will commit to inform you of your shipment in the shortest possible time.

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. Keep in mind in any case that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the product (s) have been “delivered” at the moment of signing the receipt thereof at the agreed delivery address.

IMPOSSIBILITY OF DELIVERY

If it is impossible for us to make the delivery, your product (s) will be returned to our warehouse. We will notify you of this circumstance by email and we will indicate how to do it so that it will be sent to you again. If you are not going to be at the place of delivery at the agreed time, we kindly ask you to contact us to arrange delivery on another day. Please bear in mind that the storage and re-shipment of your product (s) may have an additional cost.

RETURNS

You have the right to return the product within a maximum period of 7 days following receipt. It is advisable to contact Ebroh Bikes beforehand.

The return must always be made with the original packaging and by the means of transport that was received. The return costs will be paid by the customer.

In case of doubt, please consult by phone 876 269 494 or 910 589 696, Monday through Friday from 9 a.m. to 2 p.m., or through our contact form.

PRODUCT GUARANTEE

We offer a two-year warranty on all products sold on this website.

TRANSMISSION OF RISK AND PROPERTY

The responsibility and risks of the products will be at your charge from the moment of delivery.

PRICE AND PAYMENT

The price of the products will be the one stipulated in each moment on our website. However, if a wrong price is reflected, we reserve the right to inform the customer afterwards of the correct price and its application.

TRANSMISSION OF RISK AND PROPERTY

The responsibility and risks of the products will be at your charge from the moment of delivery.

PRICE AND PAYMENT

VALUE ADDED TAX

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), which will be passed on at the rate in effect at the time of delivery.

RETURN POLICY

It is only possible to change an article, for another of equal or higher amount paying the price difference, within the first 15 days after receiving the item. Without prejudice to the right of withdrawal, the amount of purchases is not returned except in case of tare or damage, although before sending an article is carefully reviewed avoiding such circumstances. In the event that you want to change or return an item you must send it to the following address along with its original packaging. The cost of the shipment will always be borne by the customer, we recommend shipping by a courier company due to the type of product. No changes or returns of items will be accepted postage due. Shipping address for changes: Ebroh Bikes, Logistics Platform Zaragoza Plaza, Tarento 12, ship 9, 50197 Zaragoza.

In case of doubt, you can contact us through our contact form or by calling 876 269 494 or 910 589 696, from Monday to Friday, from 9 a.m. to 2 p.m.

GUARANTEE

In the cases in which you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately by means of our contact form providing the product data as well as of the damage you suffer, or by calling the numbers 876 269 494 or 910 589 696. You must return the product to the address indicated above. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it (if applicable). The refund of the amount will only be made when we can not replace the item with an identical one in perfect conditions. The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item and the costs incurred by you for
return it to us. The refund will be made in the same way that the payment was made. If it was made with a credit card, the amount will be paid on the same card used to pay for the purchas

INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, registered trademark and other intellectual property rights over the materials or contents that are provided as part of the Web page correspond to us at all times or to those who granted us a license for their use. You may make use of such material only in the form in which we expressly authorize it or those who granted us a license for its use. This will not prevent you from using this Web page to the extent necessary to copy information about your order or contact information.

WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that most communications with us are electronic. We will contact you by email or we will provide information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law

NOTIFICATIONS

The notifications that you send us should preferably be sent through our contact form.

INTEGRITY OF THE CONTRACT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the object of the Contract and supersede any other agreement, agreement or previous promise agreed between you and us verbally or by written. You and we acknowledge having agreed to enter into this Agreement without having relied on any statement or promise made by the other party or that may be inferred from any statement or writing in the negotiations conducted by the two before said Contract, except as expressly provided. mentioned in these Conditions. Neither you nor we will have recourse to any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless that fraudulent statement was made uncertain) and the only remedy available to the another part will be for breach of contract of
in accordance with the provisions of these Conditions.

OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we should make changes in those policies and Conditions in which case, the possible changes will also affect the orders that you would have done previously.

COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

DATA PROTECTION

Ebroh Bikes, as the person responsible for the file, guarantees full compliance with the regulations in force regarding the Protection of Personal Data in accordance with the LOPD 15/1999. When you or your legal representative sends personal data to Ebroh Bikes, you automatically consent to their incorporation into your automated file and to the processing of same for activities and commercial purposes, including electronic commercial communications to the effects of article 21 of Law 34/2002 on Services of the Information Society.

In any case, you hold the rights of access, rectification, cancellation, and opposition, in the terms established in the current regulations regarding data protection, being able to exercise them, writing to Ebroh Bikes, Plataforma Logística Zaragoza Plaza, Taranto, 12 , nave 9, 50197 Zaragoza, telephone 876 269 494 or 910 589 696, providing a photocopy of the DNI or alternative documentation proving your identity. Ebroh bikes, is committed to fulfilling its duty of secrecy and security with respect to personal data. If you do not wish to receive commercial communications, you may communicate it to the indicated address, by writing in which date and original signature.

NOTIFICATIONS

All notifications and communications by the user to Ebroh Bikes will be considered effective, for all purposes, when they are addressed in any of the following ways

– Send by postal mail to the following address: Ebroh Bikes, Plataforma Logística Zaragoza Plaza, Tarento, 12, Nave 9, 50197 Zaragoza, Telephone 876 269 494 or 910 589 696, providing a photocopy of the DNI or alternative documentation proving your identity.
– Sending by email to the following address: e-mail: info@ebroh.es
– Sending by email to any of the mailboxes that the user has previously informed by the user.
– Communication by means of a telephone call to the user’s telephone number, when this has been previously reported to Ebroh Bikes.
– Through emergent messages sent during the provision of the Services by Ebroh Bikes to the user. In this sense, all notifications made by Ebroh Bikes to the user will be validly considered if they have been made using the data provided by him and through the aforementioned means.
For these purposes, the user states that all data provided by him is true and correct, and undertakes to communicate to Ebroh Bikes all changes related to the notification data.

KNOWLEDGE OF ILLICIT BEHAVIORS

In the event that any user or third party considers that there are facts or circumstances that reveal the illicit nature of the use of any content and / or the performance of any activity on the web pages included or accessible through the web www. pasionebikes.com, and, which could constitute a violation of intellectual or industrial property rights or other rights of Ebroh Bikes, has the obligation to send a notification containing the following information:

– Name, address, telephone number and email address of the claimant.
– Specification of the alleged illicit activity carried out in the portal and, in particular, in the case of an alleged violation of rights, precise and concrete indication of the protected contents as well as their location in the web pages.
– Facts or circumstances that reveal the illicit nature of said activity.
– In the case of violation of rights, handwritten signature or equivalent, with the personal data of the owner of the allegedly infringed rights or of the person authorized to act on behalf of the latter.
Express, clear and under the responsibility of the claimant that the information provided in the notification is accurate and the illegality of the use of the contents or the performance of the activities described.

APPLICABLE LEGISLATION

The present Legal Notice is governed in each and every one of its extremes by the current regulations. The parties agree that in case of any conflict of a legal nature they will be submitted to the competent Courts and Tribunals.